weON Technology – Tier 1 & Tier 2 24/7 Support
Cost Reduction Offer – Save up to 40%
Your Challenge
Rising labour costs, skills shortages, and the need for round-the-clock customer support are putting pressure on New Zealand businesses — especially in IT, SaaS, eCommerce, and logistics.
Our Solution
Locally Led Management
Fully managed Tier 1 and Tier 2 support with 24/7 coverage
Fast Response Times
Ensure your customers receive prompt assistance when they need it
Consistent Quality
Your customers receive friendly New Zealand-based professionalism — without the overhead and complexity of hiring in-house
Why Choose weON Technology?
Up to 40% cost savings
Through streamlined operations and smart tooling
24/7 availability
Including weekends and public holidays
Certified expertise
ITIL-trained, experienced support specialists
Scalable operations
Catering from small teams to enterprise volumes
Market-Based Cost Comparison
In-House vs. weON
In-house costs above are base salary only and exclude recruitment fees, holiday pay, sick leave, KiwiSaver, training, and equipment — which typically add 20–30% more to the total cost of employment.
Flexible Engagement Options
Full-time dedicated agents
Consistent support from the same team members who understand your business
Part-time or shift-based coverage
Flexible scheduling to match your peak support hours
Multi-channel support
Phone, email, live chat, ticketing - meet your customers where they are
Industries We Serve
IT & Managed Services
SaaS Providers
eCommerce & Retail
Logistics & Transportation
Telecommunications
Professional Services
Get Started in 2 Weeks
Planning
Initial consultation and requirements gathering
Knowledge Transfer
Comprehensive training on your products and processes
Onboarding
Team setup and system integration
Going Live
Quick, seamless transition to operational support
From planning to onboarding to going live — quick, seamless, with full knowledge transfer.
The weON Advantage
weON Technology delivers professional support with significant cost advantages over traditional in-house teams, while maintaining the quality and responsiveness your customers expect.
Contact Us
Email
info@emsg.nz
Phone
+64 78086922
Website
www.weontechnology.com